Happy Goddessa Design Shop Policies
When will I get my order? Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The total delivery time depends on your location (and crises such as Covid-19), but can be estimated as follows:
- Europe: 1 – 3 weeks
- USA / Canada: 1 – 3 weeks
- Worldwide: 2 – 5 weeks
Where will my order ship from?
We work with an on-demand order fulfillment company based in the EU.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders (outside EU). This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at email@example.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. We chose them because of their dedication to product quality and reliable shipping operations.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Terms and Conditions, online shop
For legal stuff, please check out our Terms and Conditions for the online shop.